Privacy Policy

As the data custodian, Winwin is mandated to manage personal details in adherence to gaming regulations, enabling patrons to engage in gaming and wagering pursuits. Our Privacy Policy elucidates the methodologies of our personal data handling and acquisition from patrons.

Patrons with inquiries concerning our data management practices or the Privacy Policy are welcome to reach out via our provided email.

Your registration with the bookmaker signifies your assent to our Privacy Policy. Should you dissent from our Privacy Policy or elect not to disclose your personal details, we advise against signing up on our platform.

This document, the Privacy Policy, signifies a mutual understanding between Winwin and its patrons. We reserve the prerogative to periodically modify this document. While we endeavor to inform our patrons of any alterations, we also recommend regular visits to the Privacy Policy section to stay informed of any updates. Continued usage of our platform implies concordance with the revised Privacy Policy.

Data Collection

Winwin gathers patron data to authenticate identities and adhere to gaming regulations. The data sought may encompass but is not limited to:

  • Personal details provided during account setup, such as age, residency, email, and phone number;
  • Interactions with our services via chat, email, or other communication modes;
  • Transactional records including deposits and withdrawals within the gaming and betting framework of Winwin;
  • Digital footprint data like website access logs, geographic location, browser and device specifics, among other site-generated data;
  • Identity verification documents, including those pertinent to your payment methods for deposits and withdrawals;
  • Feedback from surveys and assessments, utilized to refine our services.

Usage of Personal Information

We gather patron data to deliver services in line with gaming regulations. The purposes include:

  • Managing gaming stakes and financial dealings;
  • Offering gaming and betting services sought after account creation;
  • Providing customer support, account management included;
  • Conducting patron identity verification;
  • Sending promotional content or bonus details from us or third-party associates, contingent on patron consent;
  • Ensuring compliance with legal stipulations and policies against money laundering and terrorism financing;
  • Monitoring and investigating fraudulent or unlawful activities;
  • Analyzing patron trends and conducting market research;
  • Gathering and analyzing statistical data on patron preferences and behavior.

Marketing Communications

Winwin may leverage personal details like email or phone numbers to send promotional materials and services unless patrons opt out. These communications can include offerings from us or third-party partners.

To discontinue receiving such materials, patrons can adjust their account settings or contact Winwin directly.

Note that accepting contest prizes implies consent for Winwin to use your name or nickname for promotional purposes, barring legal restrictions.

Data Collection Mechanisms

Winwin’s data collection is transparent, not engaging in undisclosed data gathering. However, some information might be automatically collected during service interaction.

We may also source personal data from online entities and providers, including those specializing in fraud prevention. Moreover, we might engage third-party services for technical support, including financial transaction processing.

Be assured that any data shared with third-party entities is safeguarded as outlined in our Privacy Policy. Disclosure of your information to others occurs only under legal compulsion or with your consent. We ensure that these third parties adhere strictly to data protection measures.

Data Recipients

Certain patron data may be shared with partners and third-party entities, including parent firms, subsidiaries, and business collaborators under contractual terms. Data handling may also be outsourced to third-party companies for processing needs.

Designated company personnel, including Data Protection Officers and other specified roles, have access to patron data to fulfill their responsibilities or provide necessary support. All such personnel are contractually bound to uphold privacy as per relevant legislation.

For operational efficiency, data may be transferred across borders within the EU and EFTA regions, and possibly to countries outside the EU. By providing your data, you acknowledge its processing in these locations.

Data Disclosure to Third Parties

Winwin neither sells nor leases personal data. However, disclosure to third parties may occur under legal directives, including regulatory or law enforcement requests, to protect our interests or those of other patrons or third parties.

Situations warranting data disclosure include:

  • Legal obligations to disclose patron data;
  • Sharing data with payment systems for transaction processing;
  • Regulatory authority requirements;
  • Protecting the interests of Winwin, other patrons, or third parties;
  • Marketing service requirements, upon patron consent;
  • Disclosures after receiving patron consent.

We engage third-party processors for data management, ensuring compliance with Data Processing Legislation. Our platform may integrate social media features governed by their respective privacy policies.

Patrons will be informed about any business transitions affecting data handling.

Please note that our website may link to third-party content, for which we hold no responsibility.

Data Retention

Patrons can close their accounts as per our terms. However, data retention may persist as legally required, solely for regulatory, financial, or security inquiries.

Data Security

Winwin is committed to stringent data protection. We take necessary precautions to secure and respect patron data privacy. Account access is ID-specific, with two-factor authentication recommended for enhanced security. Patrons bear responsibility for their login